Thom Meyer reviewed the products and how development has evolved. The challenge everyone in the industry faces is evolution or extinction. At our first breakfast we said we would create an entirely different central station solution based on integration of technology. In 2007, postcards on each table delivered our message “ stages™ – noun – 1. the next step in the evolution of alarm processing.” SGS has managed to respond to customer demands, react to market trends and develop an entirely new central station software system in just over three years. The stages™ platform has achieved our primary goals and today creates a new work environment. Achievements include a dispatch wizard to automate response plans, integration of inbound communications in call center queuing, and outbound auto-response processes. The benefits in call handling, error reduction, and quality delivery have all been substantial.
stages™ has been built with incredible speed by utilizing a highly modular and adaptable architecture. Modifications are easily created. Today, with the foundation built, enhancement to the product can be rapidly created by both SGS & our customers using our API Gateway. Central stations have created customized web services for dealers and dealers have created their own integration with third party products.
Not all questions are easily answered. Steve Keefer made introductions and addressed two important questions: What are the effects of the acquisition of GE Security by UTC and the acquisition of Broadview Security by ADT? As Steve stated “We are hopeful that both acquisitions lead to positive events for SGS, but it is too early to evaluate the impact for the industry and for SGS. We hear from many parties and the feedback is interesting.”
Since we began in business, what has become clear is that change in communications, data content, and service delivery are requiring companies to focus on new tools. Over the next few years, stages™ will continue to evolve – and our customers will avoid extinction. It is clear that SGS solutions provide the right context for solving problems.
Our thanks to all who attended our 4th annual Breakfast at the Wynn.
