Irvine, CA

Bart Didden, president ofUSA Central Station has announced the successful implementation at all service locations of stages™ monitoring software developed by Secure Global Solutions (SGS). Systems are in place in Port Chester, NY, Milford, CT and St. Paul, MN. The challenge of implementing simultaneously in three locations required great coordination. The magnitude of the achievement is even more amazing since this was the first worldwide implementation of the stages™ system. .

USA Central is a high volume operation, requiring all of the features of a mature monitoring system. The installed configuration assures the highest reliability in the central station business with multiple servers updating each other in real time. “Assuring reliability for my dealers and maintaining a highly flexible operating environment” were among the key benefits that stages™ delivered. There is no single point of failure in the entire system architecture.

In the first few days of operation, there have been no failures of the system. It is a testament to the quality workmanship that signal handling, dispatch, and redundancy are all working flawlessly for the first implementation of a new system. Thorough testing by a talented team of USA operations personnel working with SGS created a very successful joint development project.

The SGS stages™ team were people I knew and I trusted their ability to create something special.” Mr. Didden says, “the decision to partner with SGS was easy as the SGS team is bursting at the seams with long time industry professionals that developed our old system.” The experience of the development team was key to creating a complete, high-performance system in only 11 months.

The stages™ system is a next generation application built on a SQL Server database and browser based technology. This unique browser solution simplifies installation and support The ability to service dealers is substantially enhanced since new features can be made available for use both in the office and in the field.

stages™ includes a unique dispatch wizard to guide operators through the dispatch process and assists with selecting the right task and the right call. Making certain you take the right action, documenting each step, and tracking all failures are invaluable tools in improving business operations.