Secure Global Solutions - Articles

Vivint wins SDM "Dealer of the Year -2011"

Fri, 16 Dec 2011 23:48:00 +0100

It is a good feeling to know customers appreciate the contribution made by stages™ as noted in the SDM story. No, SGS doesn’t take much credit for making Vivint dealer of the year, but it nice to be a partner with first class organization. Congratulations to Vivint!

Link to SDM article:
http://www.sdmmag.com/articles/87206-pushes-boundaries

vivint Live on stages™

Thu, 28 Apr 2011 18:44:00 +0100

We are extremely pleased to welcome vivint as our newest customer.

In 75 days, vivint transferred 500,000 customers to the stages™ platform. The joint effort between SGS and vivint required feature development, CRM integration, organization of hundreds of tasks, training of operators at two locations, and execution of redundant systems.

All alarm activities are dynamically routed between locations in South St. Paul, MN and Provo, UT including phone and alarm traffic. Improvements in dispatch response times and process controls are key parts of the implementation completed with the initial installation.

Congratulations go to all who participated and worked tirelessly to make an impossible task happen on time and on budget.

Industry Leaders Form New Alliance For Enhanced Dispatch

Tue, 05 Apr 2011 17:00:00 +0100

DALLAS—April 5, 2011

Unified 911, Inc., the leading provider of E911 location data and enterprise software, today announced a formal partnership with Secure Global Solutions (SGS), an innovative global security information technology provider.

Based in Southlake, Texas, U911 has developed a configurable, integrated national portal for multi-media communications addressing regulatory requirements for security and telephony providers. The technology leverages a unique combination of patent-pending geographically-based national connectivity.

SGS is integrating PSAP & address validation into stages™ central station software as a superior solution to current data collection methods. Over the past four years, SGS has been creating a next generation solution with “smarter” functionality. Thom Meyer, Vice President and lead architect of stages™ has stated the goal of current integration is to improve quality and reduce the cost of data collection. Product availability is scheduled for second quarter 2011.

Security companies will benefit by having real-time address validation and PSAP validation at the time of the call, lowering dispatch error rates and enabling a strong return on their investment.

According to Meyer, this process is equally important in creating a quality database of addresses and PSAPs necessary for the CSAA/ACPO Alarm Interface currently under development. While stages™ provides best in class dispatch, SGS is constantly seeks ways to improve the process. A key goal has been to seek out partners who have created solutions to integrate with our functionality. Over time and after testing, Meyer expects to create a new standard process to support the new technology.

vivint selects SGS

Fri, 25 Mar 2011 22:08:00 +0100

Last year vivint maintained a laser focus and grew its monitored customer base by 30%. Combine a great work ethic with grand, new visions and you have a company transforming the public image and industry views of home automation and security. SGS is proud to be selected by vivint as a member of the team that can help them achieve new goals. To read more about the vivint (formerly APX Alarm) selection of stages™ please see the Security Sales article.

AvantGuard Converts All Accounts to SGS' stages™ Platform

Sat, 19 Feb 2011 00:39:00 +0100

AvantGuard Converts All Accounts to SGS' stages™ Platform

AvantGuard is our new poster child of a successful implementation. The project to adopt stages™ needs to be equally owned by the vendor and by the customer. The AvantGuard management organized an outstanding group that met weekly with SGS via video conference. Tasks were assigned and results tracked for each part of the business. Dispatch, data entry, dealer services, training and IT contributed to success. The article published by Security Systems News is a well done summary of the effort that goes into a successful conversion.